Our Shipping Policy

Last updated: 9.16.2019

All online orders are processed and shipped within 24-48 hours of your order placement Mondays through Friday via USPS 2-Day.

Your order will arrive within 2-3 business days, generally between Wednesday & Friday of the same week barring US observed holidays. Please refer to your tracking information for the specific delivery date. If your order is placed after 10 AM CST on Friday, it will be processed and shipped the following week.

It's our duty to process your order and ship it out with a tracking number. If your order states delivered according to tracking we are not liable for its whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or Fedex to locate your shipment.

Please ensure that you will be able to receive your kimchi order and refrigerate it immediately upon receipt as we are not liable for any damages that occur due to unattended packages.

During times of extreme cold or heat, we reserve the right to hold your order until we can ensure safer shipping conditions. If you opt to have your order shipped during such extreme weather Gangnam Kimchi cannot be held responsible for the condition of your kimchi once delivered.

If you cannot receive your package in a timely way, please contact us at orders@gangnamkimchi.com so that we can reship your packages at a later date.

Due to the sensitive nature of our kimchi, we cannot ship to PO Box addresses and must require a street address. At this time we are also unable to ship to APO addresses or outside of U.S.

OUR RETURN POLICY

Last Updated: 10.14.2019

Thanks for shopping at Gangnam kimchi.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

OUR ONLINE SHOPPING PRIVACY POLICY

Last updated: 9.16.2019

Gangnam Kimchi of Everfresh International Food Corporation (“us”, “we”, or “our”) operates http://www.eatgangnamkimchi.com (the “site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. 

We use your Personal Information only for providing and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, phone number, and email address (“Personal Information”).

Log Data

Like so many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computers Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

OUR COOKIES POLICY

Last updated: 9.16.2019

Gangnam Kimchi of Everfresh International Food Corporation (“us”, “we”, or “our”) uses cookies http://www.eatgangnamkimchi.com (the “Service”). By using the Service, you consent to the use of cookies. 

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. 

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be ‘persistent’ or ‘session’ cookies.

How Gangnam Kimchi uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser. 

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising. 

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service.

  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of use accounts. 

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.